Drag-and-drop component enhances real-time communications in Appian applications
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SINGAPORE�-�Media OutReach�-�29 July 2019 -�Temasys announced that it has released a fully-certified
zero-code component that makes it simple for developers to embed Temasys'
Skylink real-time communications into applications developed on the Appian low-code platform. The component creates
superior customer experiences by empowering service representatives to engage
customers with secure video, audio, chat, and co-browsing. The component can be
deployed with any Appian application, including Appian's Intelligent Contact
Center (ICC).
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"Organizations that win on
customer service do it by providing fast, personalized, and seamless
experiences across any and all channels that a customer wants to use," said
Arturo Oliver, Senior Director of Product Strategy at Appian. "Our goal with
ICC is to make it easy to create those fluid, omnichannel experiences, and the
new Temasys component enables fast time-to-value for our customers."
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All communication using the Temasys Skylink Real-Time
Communications component for Appian is end-to-end encrypted, including
any data sent between applications. This means peace of mind for IT, customer
service, and contact center leaders who must ensure that customer voice and
video calls, instant messages, and co-browsing streams are fully protected.
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"We are excited to partner
with Appian to bring Temasys' world leading real-time communication features to
large enterprises," said Bent Rye, CEO of Temasys. "It's a win-win
collaboration that brings tremendous value to our shared customers."
About Temasys Communications
Temasys Communications is a leading Communications
Platform-as-a-Service 2.0 (CPaaS 2.0) company with offices in Singapore, Thailand and Palo Alto, California. We provide real-time communication technologies and
services through the Skylink WebRTC platform, which delivers a secure,
reliable, and scalable infrastructure that makes it easy for businesses and
application developers to embed real-time interactive features -- such as live
voice and video, messaging, file transfer, screen sharing, and more -- into
their applications and websites.
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Leading companies in the
healthcare, finance, e-commerce, and e-learning industries rely on Temasys to
power countless real-time interactions made daily over audio, video, and data
streams. Temasys Skylink bridges the gap between pure open-source WebRTC and a
complete enterprise solution that is carrier-compliant, with easy-to-use APIs
and SDKs, accessible documentation, and a highly-trained customer support team.
