Many organisations globally are feeling unequipped to deliver a clear employee experience strategy in the workplace, according to new Kincentric study.

As many as 79% of organisations believe that a positive employee experience has business impact, but only 28% feel equipped to deliver a clear strategy.

 

SINGAPORE – Media
OutReach – 11 February 2020 – As the global war for talent
continues, creating and delivering a great employee experience in the workplace
has become a key area of interest for business leaders globally, with eight out
of 10 (79%) believing it has business impact — yet less than a third (28%) are
feeling equipped to deliver this strategy, according to a new study by
Kincentric, a Spencer Stuart company.

 

Based on responses from over 1,300 HR
professionals across 43 countries, Kincentric’s
2019 Global Employee eXperience (eX) Report assesses how organisations are
taking steps to understand and improve their employees’ experience across the
employee lifecycle.

 

Findings suggest that as interest outpaces readiness,
we can expect more and more companies will be getting serious about investing
time and energy to improve their employee experience. More than 90% of organisations
say it’s important, and just under half (44%) of respondents are currently
working on improving the experience across key stages in the employee
lifecycle, but they will need to close gaps in strategy, measurement and
delivery to realise the experience they want to create.

 

Meanwhile, the extraordinary organisations
(28%) that lead by example are taking an agile approach to strategy,
measurement and delivery of the employee experience, to design one that aligns
to their business needs. Findings on these extraordinary organisations
revealed:

 

• As many as 84%
  have identified the employee segments and experiences that matter most to their
  business strategy
• Over two
  thirds (67%) clarify their hypotheses, decision and actions before jumping into
  measurement
• The key to
  success is to develop an experience strategy that focuses on business, behaviours
  and change readiness
• Nearly three
  quarters (74%) are clear on the HR governance, roles and decisions to support
  the organisation in delivering the desired experience

Ken Oehler, Senior Partner and Leader of
Kincentric’s Global Culture and Engagement Practice, says “It’s time for organisations
globally to get serious about their employee experience strategy.
High-performing cultures come from highly engaged employees having meaningful
experiences throughout the employee lifecycle.”

 

“Employee experience is all about how culture
and engagement come to life in moments that matter to both the organisation and
employees — the ups, downs and transitions, and how these moments inspire,
improve and connect. Getting too many of these moments wrong destroys
value through loss of productivity, turnover and poor customer
delivery. Getting many of these moments right ignites change and
unlocks the power of people and teams,” he added. 

About Kincentric’s 2019 Global Employee Experience Report

The
Kincentric 2019 Global Employee Experience study was based on data collected
from over 1,300 HR professionals across 43 countries representing over 23
million employees, with an aim to assess how organisations around the world are
taking steps to understand and improve their employees’ experience across the
employee lifecycle.

About Kincentric

Kincentric,
a Spencer Stuart company, approaches human capital differently — we help you
identify what drives your people, so they can drive your business. Formerly a
part of Aon, our decades of expertise in culture and engagement, leadership
assessment and development, and HR and talent advisory services enable us to
help organisations change from the inside. And our global network of
colleagues, our proven insights and our intuitive technologies give us new ways
to help organisations unlock the power of people and teams — fostering change
and accelerating success. For more information, please visit: www.kincentric.com