Lifenet Insurance Goes Live with IT Service Management

TOKYO--(BUSINESS WIRE)--Ivanti Software K.K., the Japanese subsidiary of Ivanti, a tech company that breaks barriers between IT and security departments so that Everywhere Work can thrive, and Lifenet Insurance Co. (Lifenet Insurance), today announced that Ivanti Neurons for ITSM, Ivanti's SaaS-based IT service management solution, has gone live.

Lifenet Insurance is committed to "honesty, simplicity, affordability, and convenience." Lifenet Insurance aims to be a leading company in the online life insurance market by providing customers with a comprehensive range of products and services, from insurance consultation and application to payment of claims, while utilizing digital technology under its manifesto, "Honest, Easy-to-understand, Affordable, and Convenient.” The increase in the number of online insurance policies, inquiries and employees required Lifenet Insurance to take a PDCA approach to provide better IT services in order to deliver an exceptional customer experience.

Lifenet Insurance was dealing with the entire IT department for items that impacted overall operations, but incident management was being managed separately by the Planning Department and the Operations Department. In addition, the IT department was burdened with the cost of IT services because the means of IT requests from employees were not standardized and it was difficult to utilize the records of responses. The company had been operating IT service management consisting of multiple products on-premise for some time, but in light of future business development and scalability, it began to consider consolidating its IT service management in the cloud from 2022. Under these circumstances, they selected Ivanti's SaaS-based IT service management solution, Neurons for ITSM, which met their selection criteria, and went into production in August 2023.

Ivanti Neurons for ITSM is compliant with the key processes of ITIL, a set of best practices for IT service management, to standardize, streamline, and visualize IT services. The solution helps enable organizations to optimize costs, increase business efficiency, and improve compliance and security, and can be easily extended and adapted to support the execution of more sophisticated service management processes and to meet specific business needs.

Junpei Yokosawa, Director (in charge of IT Strategy Department/System Planning Department/System Operation Department/Data Science Promotion Office), Lifenet Insurance Company, comments:

“Lifenet Insurance went live in a short period of time after deciding to adopt Ivanti IT Service Management. We now provide easy-to-understand, unified IT service application and inquiry forms as a service catalog, making it intuitive and easy for employees to apply for IT services, which used to be complicated. In addition, by consolidating data on various requests and creating a dashboard of response status, we have created a foundation for efficient resolution of requests, which we hope will lead to further improvements in IT services and employee satisfaction."

Alex Lei, Vice President, Asia Pacific Japan, Ivanti, commented:

“Ivanti provides IT Service Management solutions that enable our clients to provide their employees with a high quality work experience (Digital Employee Experience (DEX)) through the use of digital tools. IT service management is a key component of DEX and we are committed to helping Lifenet Insurance improve employee satisfaction in the future.”

Lifenet Insurance plans to measure the effectiveness of Ivanti's IT service management solution, Ivanti Neurons for ITSM, as it becomes available.

About Lifenet Insurance

Lifenet Insurance Company Limited (Lifenet Insurance) is a life insurance company that uses the Internet as its primary sales channel under its management philosophy of "supporting each customer's way of life by providing honestly managed, easy-to-understand, inexpensive and convenient products and services. While leveraging digital technology, Ivanti aims to become a leading company that strongly drives the expansion of the online life insurance market, while realizing the provision of products and services from the customer's perspective throughout the entire process, from insurance consultation and application to payment of claims and other benefits. https://www.lifenet-seimei.co.jp/

About Ivanti

Ivanti breaks down barriers between IT and security so that Everywhere Work can thrive. Ivanti has created the first purpose-built technology platform for CIOs and CISOs – giving IT and security teams comprehensive software solutions that scale with their organizations’ needs to enable, secure and elevate employees' experiences. The Ivanti platform is powered by Ivanti Neurons - a cloud-scale, intelligent hyperautomation layer that enables proactive healing, user-friendly security across the organization, and provides an employee experience that delights users. Over 40,000 customers, including 85 of the Fortune 100, have chosen Ivanti to meet challenges head-on with its end-to-end solutions. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued and are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit www.ivanti.com and follow @GoIvanti.

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