The company�s 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows to meet customer expectations
AUSTIN, Texas–(BUSINESS WIRE)–#AllWaysConnected—Khoros, an award-winning leader in digital-first customer engagement software and services, today announced its 2022 Spring Innovation Release. The release features capabilities across its award-winning platform, including new AI-powered automation and user interface enhancements that will provide more support to brands teams, from contact center agents to social media managers.
Over the past two years, companies have struggled to meet ever-growing and ever-evolving customer demands, and are now facing new challenges: high employee stress, burnout, and attrition. We know how vital your teams are to supporting your customers, and were here to help, said Sejal Amin, chief product technology officer (CPTO) at Khoros. In todays release, were excited to unveil new technology that will make agents lives easier and help you keep themand your customershappy.
Highlights from the Khoros platforms Spring Innovation Release include:
Khoros is unique in the industry with its single pane of glass platform to manage omnichannel customer interactions, including best-in-class digital customer care products for contact centers, enterprise-grade communities software, valuable voice of customer (VoC) insights, and award-winning social marketing capabilitiesall powered by its patent-pending, AI-powered orchestration engine.
To learn more about our 2022 Spring Innovation Launch, visit khoros.com/whats-new. For additional information about Khoross digital-first customer engagement platform and services, visit khoros.com.
About Khoros
Khoross award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.
Contacts
Media Contact:
Mandy Mayekawa
pr@khoros.com
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