iQor Expands Locations in the Philippines

80,000 Square Feet Added to Two Omnichannel Contact Centers

ST. PETERSBURG, Fla.–(BUSINESS WIRE)–#BPO–In a strategic effort to best support new and existing clients, iQor has expanded two of its 16 customer support contact centers in the Philippines archipelago. The expansion provides an additional 80,000 square feet of contact center space as well as capacity for more than 1,500 additional employees.

As a managed services provider of customer engagement and technology-enabled BPO solutions, iQor is committed to meeting the growing demand for BPO digital services. This expansion empowers iQor to best support the world�s top brands through an increasing number of omnichannel customer support jobs across industries.

“Employees at our contact center sites throughout iQor Philippines deliver exceptional customer experiences,” said iQor President and CEO Gary Praznik. “These expansions enable our irresistible culture to continue creating amazing experiences that make people smile while meeting the growing needs of our clients.”

In Fairview, Quezon City, iQor is adding 30,000 square feet of facility space to accommodate more than 500 additional employees. The expansion is scheduled for completion by the fourth quarter of 2022.

In Iloilo, iQor added 50,000 square feet of contact center space including capacity for 1,000 additional employees in the third quarter of 2021 to support telecommunications and retail clients.

Both locations offer a full range of omnichannel support such as voice, chat, email, SMS, and social media powered by the latest digital technologies including intelligent automation, conversational AI, and speech analytics to create excellent employee and customer experiences.

iQor is hiring work-in-office and work-at-home call center positions throughout the Philippines. Individuals seeking rewarding employee experiences with unlimited growth potential are encouraged to visit iQor Philippines’ Facebook page or apply.iqor.com.

iQor has 16 contact centers in the Philippines archipelago in Cavite, Davao, Iloilo, Laguna, Negros Occidental, Pampanga, and Quezon City.

About iQor

iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers. Read, see, and hear more at iQor.com.

Contacts

Robert Constantine

SVP Marketing and Communications

robert.constantine@iqor.com