Infor partners Artyzen Hospitality Group in improving hotel guest experience

Three properties are now live with
Infor HMS and Infor SunSystems

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HONG KONG, CHINA - Media OutReach - Nov 13, 2018 - Infor, a global leader in business
cloud software for Enterprise and SMB companies, today announced the successful
implementation of Infor Hospitality Management System (HMS) and Infor
SunSystems financial management at three hotels in Beijing, Nanjing and
Shanghai managed by Artyzen Hospitality Group (AHG), which delivered improved
guest experience. 

 

Artyzen Habitat
Dongzhimen Beijing was the first AHG property in mainland China to deploy the
customized integration of Infor HMS and Infor SunSystems in accordance to
China’s Public Security Bureau and tax invoice requirements. With the Go-Live
of Artyzen Habitat Dongzhimen Beijing a year ago, Infor worked with AHG to
bring Infor HMS and Infor SunSystems online at Artyzen Sifang Nanjing in
August, and at Artyzen Habitat Hongqiao Shanghai in September. In addition to
AHG’s hotels in mainland China, its Macau property, Grand Coloane, also
utilizes Infor HMS.

 

“The seamless
integration of the systems resulted in significant time savings, shortening the
time needed for guest check in and out procedures from 10 minutes to less than
two minutes,” said Nadine Lee, Director of IT, Artyzen Hospitality Group. “In
addition, rates, bookings, and occupancy data are now better synced with our
central reservation system to help us make precise and timely decisions. The
flexibility of their product together with their responsiveness and ability to
meet our requirements make them a great partner to work with.”

 

Infor HMS provides
the flexibility for AHG to deploy localized solutions for its properties in
China utilizing the solution’s open API and webservices, enabling localization
to take a shorter period.

                      

“A fast-growing
hotel management group needs the scalability and flexibility in its property
management operations to accommodate its business expansion, which itself is
inherently a dynamic and fast-changing industry,” said Eric Wong, Vice President,
Hospitality, Infor Asia Pacific. “Infor HMS can offer that scalability to
streamline processes and let employees access actionable information on guests
to deliver a highly personalized experience, or access work orders, for revenue
management and more.”

 

Established in
2014, AHG is headquartered in Hong Kong. Its brand portfolio includes Zitan,
Artyzen Hotels and Resorts, Artyzen Habitat and citizenM. The group currently
has 7 operating hotels and 12 under development.

 

About Infor
Infor develops
business cloud software for Enterprise and SMB companies globally. With 17,000
employees and over 68,000 customers in more than 170 countries, Infor software
is designed for progress. To learn more, please visit www.infor.com.