FWD cleans up in category with 11 awards at Bloomberg Businessweek Financial Institution Awards 2019

FWD the most awarded insurer for second consecutive year with breadth of innovative product and customer service initiatives

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HONG
KONG, CHINA -  Media OutReach  -  29
May 2019 – FWD Hong Kong (‘FWD’) was presented with eleven prestigious awards
at the Bloomberg Businessweek Financial Institution Awards 2019 ceremony,
including six Excellence Awards and five Outstanding Awards, making FWD the
most awarded insurer for the second consecutive year.

Among
the biggest winners were TheOne Medical Solution (“TheOne”) + PREMIER THE
ONEcierge One Team Health Management (“PREMIER THE ONEcierge”), and Mind+ Critical
Illness Protection Plan (“Mind+”), with each gleaning three awards. FWD was
also rewarded for its iFWD digital commerce platform (“iFWD”), MaxFocus
Signature Insurance Plan (“MaxFocus Signature”), comprehensive claims
facilities, and exceptional customer service.

 

Ken
Lau, FWD Managing Director of Greater China and Hong Kong Chief Executive
Officer, said, “We are deeply honoured to receive such prestigious recognition
from prominent industry insiders for the second year in a row. These eleven awards
are testament to the relevance and efficacy of our many strategic initiatives,
from bringing to market innovative products that address our customers’ complex
and diverse needs, to fully leveraging technology to provide the most
convenient, simple and holistic access to our services anytime, anywhere. I
could not be more proud of everything our teams have been doing to change the
way people feel about insurance.”

 

FWD’s
eleven awards include:

• The One, FWD’s
  high-end medical solution, and the associated all-round, one-stop health
  management service PREMIER THE ONEcierge, which offers priority access to over
  100 top-tier hospitals across pan-Asian regions, claimed three Excellence
  Awards in the Medical Care, Health & Protection, and High Net Worth
  Insurance Service categories;
• Mind+, a critical
  illness protection plan that notably also covers mental health, won one
  Excellence Award and two Outstanding Awards for its unique value proposition,
  the ingenuity and effectiveness of the related product launch campaign, and the
  usability of the associated mobile Genie App, which fills the gap in
  traditional insurance products and promotes a healthy lifestyle from inside out;
• Digital commerce platform iFWD shone again
  with InsurTech Company of the Year and Online
  Platform Excellence Award s this year. The
  outcome well justifies its success in making customer experience of insurance
  products and services enjoyable and convenient ;
• Insurance plan MaxFocus
  Signature was praised with one Outstanding Award for its flexibility, simple
  application process, and focus on wealth growth, retirement and succession
  planning;
• FWD also bagged two
  Outstanding Awards in the Service Innovation and Claims Management categories for
  the breadth of its seamless customer service and engagement initiatives.
  Winning projects include chatbot, eServices customer portal, and industry-first,
  speedy claims pay-out facility at convenient stores in MTR stations.

The One, FWD’s high-end medical solution, and
the associated all-round, one-stop health management service PREMIER THE
ONEcierge, claimed an Excellence Award in the Medical Care Category. Mr Paul
Tse (right), Chief Marketing Officer, FWD Hong Kong & Macau, received the
award at the Bloomberg Businessweek Financial Institution Awards 2019 ceremony.

FWD cleans up in
category at Bloomberg Businessweek Financial Institution Awards 2019 with
breadth of innovative product and customer service initiatives.

The 11 awards won
by FWD in the Bloomberg Businessweek Financial Institution Awards 2019.

 

Table:
List of the eleven awards won by FWD at the Bloomberg Businessweek Financial
Institution Awards 2019

 

Winner	Category	Award
TheOne + PREMIER THE ONEcierge	Medical Care	Excellence
TheOne + PREMIER THE ONEcierge	Health & Protection	Excellence
Mind+ + Genie App	Mobile Usability	Excellence
TheOne + PREMIER THE ONEcierge + Expedited Underwriting	High Net Worth Insurance Service	Excellence
iFWD Digital Commerce Platform	InsurTech Company of the Year	Excellence
iFWD Digital Commerce Platform	Online Platform	Excellence
MaxFocus Signature	Retirement Plan	Outstanding
Mind+	Product Innovation	Outstanding
Customer Service and Engagement	Service Innovation	Outstanding
Claims Service	Claims Management	Outstanding
Mind+ Launch Campaign	Integrated Marketing (Product)	Outstanding

 

About the Bloomberg Businessweek Financial
Institution Awards 2019

The
Financial Institution Awards are hosted annually by iconic finance magazine
Bloomberg Businessweek/Chinese. In 2019, twelve judges from the industry,
government and academia assessed submissions from the banking, insurance
and securities sectors and ranked them according to four criteria, namely
market performance, growth, development, and business strategy.

About FWD Hong Kong & Macau

FWD
Hong Kong offers life and medical insurance, general insurance, employee
benefits, and financial planning. Its life insurance and general insurance
operating entities have been assigned strong financial strength ratings by
international rating agencies — FWD Life Insurance Company (Bermuda) Limited is
rated “A3” by Moody’s and “A” by Fitch; and FWD General Insurance Company
Limited is rated “A” by Fitch. FWD Macau provides a suite of life and medical
insurance.

 

FWD
Hong Kong & Macau is a part of the FWD Group, the insurance business of
investment group, Pacific Century Group. FWD Group spans Hong Kong & Macau,
Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia.

 

By
creating fresh customer experiences with easy-to-understand products supported
by digital technology, FWD aims to become a leading pan-Asian insurer that
changes the way people feel about insurance.

 

For
more information about FWD Hong Kong & Macau please visit WWW.FWD.COM.HK
and WWW.FWD.COM.MO.