Indian online furniture marketplace to improve order visibility, decrease delays and increase overall consumer satisfaction, throughout the last-mile delivery process
NOIDA, India & CHICAGO–(BUSINESS WIRE)–#bigandbulky–E-commerce is expected to grow 96% between 2021-2025 in India, reaching $120 billion in transaction value. With that growth comes delivery complexity, particularly for big & bulky deliveries such as furniture and other oversized home items. Pepperfry, the leading e-commerce home goods company, headquartered in Mumbai, India, is working with FarEye to simplify last-mile delivery, particularly for oversized deliveries requiring installation.
From ensuring the appropriately skilled two-person crew is assigned to each delivery for installation, to offering flexibility in scheduling delivery and installation appointments, to providing a simple returns process, big & bulky last-mile deliveries have added complexity. Companies like Pepperfry need to manage a multitude of factors while ensuring a consistent, branded consumer experience with every delivery.
�Consumer experience is crucial for us. We chose FarEye to help us gain real-time visibility into orders throughout the delivery process. Our goal is to decrease delivery time and eliminate missed or delayed deliveries, increase the productivity of our delivery fleets, and ensure furniture installations are smooth, said Piyush Agarwal, Head of Supply Chain at Pepperfry. Were looking forward to continuing to refine our last-mile strategy, and add a level of intelligence and automation that will reduce manual processes and costs, leading to customer satisfaction.
Pepperfry plans to use FarEyes last-mile delivery solutions that include:
As more than 35% of furniture sales worldwide are expected to be made online by 2025, it is crucial for retailers, shippers and carriers to perfect the consumer delivery experience of big & bulky items, or risk losing brand loyalty, said Gautam Kumar, chief operating officer, co-founder, FarEye. Pepperfry is experiencing growth in delivery of oversized items and has identified areas to improve upon in the last mile in order to maintain consumer satisfaction. We look forward to supporting them on their journey, with the goal of ensuring every delivery arrives on-time, is accurate, and installed quickly and easily.
About FarEye
FarEyes Intelligent Delivery platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEyes unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.
Contacts
Jolene Peixoto, VP, marketing strategy & communications, jolene.peixoto@fareye.com
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