While watching the football match, to strike a conversation, a worker took up an issue. He told the MD about the Quality of toilets for workers is terribly bad with leaking taps, clogged commodes and unbearable stink. No maintenance is being done for workers toilets, whereas the maintenance of officers toilet is very good, clean and neat with air purifiers, dryers, hand towels, etc
MD asked his top executive how much time he needs to set it right. He said 1 month. MD said I would rather do it in half a day and asked for a carpenter.
Next day toilet sign board on workers toilet was changed to officers and officers to by workers. There were instructions to change it back every fortnight.
Quality of both toilets became same….. Good.
Excellent example of Efficient Management & Effective Execution.
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