The three-day event will aim to explore myriad opportunities, threats, disruptive technologies and innovation in the precinct of digital differentiation. With thought leaders and esteemed speakers from various industries, exhibitors and transformational innovators, this event will cover cutting-edge topics such as transformational CIO, digital business model, convergence of AI and IOT, rethinking cyber security & privacy as well as digital business capabilities to stay ahead of the curve.
At the conference, Espire will be showcasing how their Customer Engagement Hub framework enables business transformation with a cross enterprise approach to deliver digital business objectives. They deliver seamless customer experiences by building personas and customer journey maps to understand customer behaviour better and provide a personalised, multichannel experience that educates and engages customers, reduces attrition and drives new revenue opportunities. They focus on customer engagement strategies that helps reduce operational costs and improve the level and quality of customer satisfaction with content management across website or ecommerce portals and real time personalised interactive communications as part of the customer journey experience.
This is powered by their complete spectrum of digital experience solutions spanning multi-channel customer communication management, marketing automation which includes web content management and campaign management, enterprise applications, integration, analytics and disruptive technologies like robotic process automation and internet of things. In addition to these, their digital workplace solutions focussed on driving operational efficiency and better collaboration help modern day enterprises to work from anywhere, anytime and any device. Their key offering is their Customer Engagement Hub (CEH) framework driven by customer journey mapping combined with customer journey analytics to deliver personalised customer experiences, across digital & physical brand touchpoints and customer communication channels.
About Espire Infolabs
Espire Infolabs is a global IT services company empowering businesses to drive growth and customer engagement with exceptional digital experience solutions through digital content management, multi-channel customer communication management, and enterprise applications, cloud computing, integration and analytics. It is a SEI CMMI Level 5 Ver 1.3 (Dev + SVC) Appraised, ISO 27001:2013, ISO 9001:2015, and ISO 20000-1:2011 and ISO 22301:2012 Certified Company. Espire Infolabs has offices in Singapore, United Kingdom, North America, Australia, New Zealand, and Development Centers in India (Gurgaon, Delhi and Navi Mumbai). For more information, please visit Espire Website.
