DHL Express Asia Pacific lauded for its resilience and digital transformation

DHL Express Asia Pacific wins Special Award for Resiliency at 2020 IDC Digital Transformation Awards

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SINGAPORE - Media OutReach - 14
October 2020 - DHL Express Asia Pacific,
the world’s leading express service provider, was honored with the 2020 Special
Award for Resiliency at this year’s IDC Digital Transformation Awards (DX Awards).
The special award, introduced for the first time in the awards’ four-year
history, recognizes organizations which have used digital transformation to
address the challenges of Covid-19 and minimize its impact on business
operations.

DHL Express Asia Pacific was lauded for its resilience and digital transformation at the IDC Digital Transformation Awards 2020.

 

“Our digital transformation investments
and efforts have played an important role in ensuring the resilience of our
business, but the dedication and ingenuity of our people through this
challenging period cannot be understated. Our teams across the region have come
together with a Can Do spirit to adapt to adverse situations and we would not
be in such a strong position today without their resilient spirit,” said Ken
Lee, CEO of DHL Express Asia Pacific. “This award is proof that we are on the
right track with our Strategy 2025 and we will continue to invest
in and employ innovative solutions and technologies to meet the growing demands
of cross-border e-commerce and the demand for fast and reliable express
deliveries.”

 

DHL Express’ digital transformation program
was selected from over 1,200 entries received from organizations across Asia
Pacific. The company was recognized in particular for the quick deployment of
its business continuity plans, which included the transition of more than 6,000
employees from across the region to work from home seamlessly, without
significant impact to operations and DHL’s customer promise.

 

Jimmy Yeoh, Chief Information Officer of
DHL Express Asia Pacific noted, “The pandemic also provided an opportunity for
DHL Express to accelerate the adoption of technologies like live chat and
digital assistants, which helped to maintain excellent customer service levels
despite the surge in customer queries.”

 

“As 2020 progressed, we saw many
organizations in Singapore rise to the challenges posed by the pandemic by
turning to digital technologies to build resiliency within their businesses.
This achievement by DHL Express Asia Pacific is an example of how organizations
can maintain high levels of customer satisfaction while ensuring employees
remain safe and empowered to fulfill the organization’s central purpose during
a difficult time,” said Sandra Ng, Group Vice President, Practice Group,
IDC Asia/Pacific.

 

IDC’s DX Awards recognizes outstanding
organizations that have made critical breakthroughs in digital transformation
across the Asia Pacific region, spread across seven different categories. It
follows a two-phased approach to determine the country and regional winners.
Each nomination is evaluated by a local and regional IDC analyst against a
standard assessment framework based on IDC’s DX taxonomy.

DHL – The logistics company for the world

DHL is the
leading global brand in the logistics industry. Our DHL divisions offer an
unrivalled portfolio of logistics services ranging from national and
international parcel delivery, e-commerce shipping and fulfillment solutions,
international express, road, air and ocean transport to industrial supply chain
management. With about 380,000 employees in more than 220 countries and
territories worldwide, DHL connects people and businesses securely and
reliably, enabling global sustainable trade flows. With specialized solutions
for growth markets and industries including technology, life sciences and
healthcare, engineering, manufacturing & energy, auto-mobility and retail,
DHL is decisively positioned as “The logistics company for the world”.

 

DHL is part of Deutsche Post DHL Group. The Group
generated revenues of more than 63 billion euros in
2019. With sustainable business practices and a commitment to society and the
environment, the Group makes a positive contribution to the world. Deutsche
Post DHL Group aims to achieve zero-emissions logistics by 2050.