Despite advances in HR tech, employers believe human touch still an important part of hiring process

88% of Singaporean employers believe smart technologies allow recruiters
to focus on more interpersonal and knowledge-based work

�

SINGAPORE - Media OutReach
– September 25, 2018 – Employers are increasingly using HR technology
to help attract and hire the best talent. Despite the widespread adoption of
these tools, many businesses leaders indicate they still want a human touch for
critical moments during the recruitment process, according to a report released
by global talent solutions firm Randstad
Sourceright.

 

Based on a survey of more than 800 human capital leaders, Randstad
Sourceright’s Talent Trends research found that when it comes
to tasks such as searching for talent, half 
(51 percent) of employers believe initial screening should be mostly or
completely automated. Similarly, the same percentage feel that automation is
useful for tracking HR data/metrics and for the creation and management of HR
analytics.

 

However, talent leaders still value human interactions because they say
a personal touch at certain points in the recruitment process keeps candidates
engaged. The top three functions employers believe benefit from a personal
touch include shortlisting candidates by video interviews (28 percent),
scheduling interviews with candidates (27 percent), and managing talent
communities and engagement (26 percent).

 

“There has never been a better time for employers to explore the
possibilities that technological innovation can bring to their recruitment
processes. It is now so much easier to source and screen talent, but at the
same time there’s an added level of complexity. This requires companies to
consider the overall hiring experience, and more specifically to determine the
best mix of tech and touch to improve recruiting outcomes,” said Anthea
Collier, Managing Director, APAC of Randstad Sourceright.

 

No matter where employers come down on the tech versus human touch
divide, 65 percent believe that the candidate experience will be positively
enhanced by the continued advancement of HR technologies, and that these new
tools will free up recruiters to focus on more knowledge-intensive work. 

 

The Talent Trends research, which surveyed leaders in 17 countries, also
found that Singapore is adopting talent technology at a rapid rate, with a
notable rise of 20 points in Randstad Sourceright’s HR tech readiness and
adoption indices compared to 2017 and ranks fifth in the two global rankings.

 

“With the government’s Smart Nation Initiative, it is no surprise that
Singapore ranks high on our indices. Our global snapshot reveals that employers
around the world are navigating which steps of the recruitment process favor
the human touch and which can be automated to allow workers to focus on more
strategic and value-added services,” says Collier. “Technology alone won’t give
you an edge. How you use it to accelerate hiring outcomes and support the
productivity of people will.”

 

 

Q3 2018 Talent Trends Quarterly Report Highlights

Talent Impact: 65 percent of employers globally believe HR tech will free up workers to focus on more knowledge-intensive tasks. That sentiment is even more profound in Singapore, with 88 percent saying HR technologies will give hiring managers more time to focus on important tasks.   Business Impact: 82 percent of Singaporean employers say a robust talent technology strategy has had a positive impact on their business.   Candidate Search: 84 percent of Singaporean employers believe the task of searching databases for candidates should be mostly or completely automated. Smart Technologies Here to Stay: 73 percent of human capital leaders globally say smart technologies will have an equal or greater impact on their organizations this year.

 

More findings are available in Randstad Sourceright’s Q3 2018 issue of Talent Trends Quarterly.

 

About
Randstad Sourceright

Randstad Sourceright is a global talent solutions leader,
driving the talent acquisition and human capital management strategies for the
world’s most successful employers. We empower these companies by leveraging a
Human Forward strategy that balances the use of innovative technologies with
expert insights, supporting both organizations and people in realizing their
true potential.

 

As an operating company of Randstad N.V. — a €23.3 billion
global provider of HR services — Randstad Sourceright’s subject matter experts
and thought leaders around the world continuously build and evolve our
solutions across recruitment process outsourcing (RPO), managed services
programs (MSP) and integrated talent solutions. Read more at www.randstadsourceright.com