Auckland Transport Selects Infor for Standards Compliance and Asset Optimisation to Deliver A Better Customer Experience

New Zealand’s regional transportation authority centralizes assets in the cloud on Infor CloudSuite EAM

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AUCKLAND, NEW ZEALAND – Media OutReach
– Aug 27, 2019 – Infor , a global leader in business cloud software specialized
by industry, today announced that Auckland Transport (AT), New Zealand’s
largest regional people mover on land, by rail and over waters, has chosen
to partner with Infor to standardise and manage its assets on Infor CloudSuite EAM .  The multi-year software-as-a-service (SaaS)
project will help optimise AT’s multi-billion-dollar assets across the
organisation to attain better decision-making and ultimately boost customer
satisfaction.

Executives at the Auckland Transport-Infor signing ceremony
Front row (L-R)

Back row (L-R)

A key driver for this project is
the need for a comprehensive solution that enables AT to manage the complete
lifecycle of assets, including asset information.  At the heart of the
implementation is $19 billion worth of assets managed by AT across the Auckland
Region.  The Infor CloudSuite EAM
solution will provide AT with a modern asset information system to support
collaboration and an evidence-based culture of decision-making across all asset
classes and asset lifecycle phases to align with the ISO 55000 principles of
the International Organization for Standardization being adopted by Auckland
Transport. 

Going forward, the ability to use building
information modelling (BIM) supported tools and technologies and other spatial
attributes is also important to AT to enrich the user experience.  For the
citizens of Auckland, the new solution will replace numerous current siloed
systems and spreadsheets, providing improved service delivery by AT and better
value for money and life from its assets. 

“Auckland Transport is pleased to
partner with Infor, which emerged the winner in a very comprehensive tender
selection process,” said Shane Ellison, chief executive officer, Auckland
Transport. ”We chose Infor for its deep industry expertise, innovative
culture and strong track record in asset-intensive implementations,
particularly in the transportation sector with reference names such as the MTAs
of New York and San Francisco.  The ultimate winner will be Auckland
citizens, who will enjoy increased customer service levels when the solution is
rolled out.”

“Infor and
Auckland Transport share the same goals,” said Helen Masters, senior vice
president and general manager, Infor Asia Pacific and Japan. “We put
customer-centricity first, and take pride in delivering a better
experience.  We are committed to partnering with AT to help enable the
organisation to better respond to the challenges of a
rapidly-growing city — by combining modern asset management practice with
digital technology to improve both network performance and the customer
experience.”

About Auckland Transport

Auckland Transport is responsible for all of Auckland Region’s transport
services (excluding state highways), from roads and footpaths, to cycling,
parking and public transport.  Auckland Transport’s day-to-day activities
keep Auckland’s transport systems moving, including planning and funding of
public transport, promoting alternative ways to get around and operating the
local roading network.

About Infor

Infor is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit www.infor.com.

Infor customers include:

• The top 20 aerospace companies
• 9 of the top 10 high tech companies
• 14 of the 25 largest U.S. healthcare delivery networks
• 19 of the 20 largest U.S. cities
• 18 of the top 20 automotive suppliers
• 14 of the top 20 industrial distributors
• 13 of the top 20 global retailers
• 4 of the top 5 brewers
• 17 of the top 20 global banks
• 9 of the 10 largest global hotel brands
• 7 of the top 10 global luxury brands