HONG KONG & MORRISVILLE, N.C.–(BUSINESS WIRE)–Nine in ten employees (87%) recognize that AI has a positive role to play in helping them stay productive, while eight in ten (81%) prefer a blend of AI and human interaction, according to Lenovo.
The new global study1 reveals that a majority of 12,000 employees surveyed (91%) believe they would be more productive if their IT issues at work were resolved quickly and effectively. Another 74% say poor IT support has decreased their motivation at work. Results show an efficient and effective IT support system needs to be in place to power todays hybrid workforce.
Survey respondents see the key benefits of AI-powered IT being issue resolution with minimum disruption where AI can identify and resolve IT-related issues automatically, and in enabling 24/7 support even during weekends and holidays.
As workplaces have evolved with the rise of hybrid work, IT support for employees clearly hasnt kept pace. With the growing adoption of cloud services, digital intelligence and the metaverse, organizations IT environments are only going to become more complex, so effective IT support will become even more essential to employee experience and morale, said John Stamer, Vice President and General Manager, Global Product Services at Lenovo.
Premier Support Plus offers services that are essential for both the current needs of a hybrid workforce and digital transformation in organizations, combining the best of both worlds – advanced AI for smarter, preventative services, while still providing human support where its needed most, for the seamless and direct IT support that employees are looking for.
Premier Support Plus is the most comprehensive IT support service on the market and the answer to help companies stay future ready by offering the right solution to improve employee experience and satisfaction, essential to retaining talent in todays highly competitive market.
Premier Support Plus was developed with key enterprise and end user pain points in mind to offer the most comprehensive support service and protection for IT problems:
Given the importance of employee productivity and experience, Premier Support Plus also offers a dedicated Services Engagement Manager to enterprises, providing proactive asset reporting and tracking.
The mandates of CIOs to drive enterprise transformation have never been more urgent. IT departments need to deliver on employees experience of IT, every single day. So, in addition to being an increasingly trusted partner in intelligent transformation, were also incredibly focused on delivering practical innovation, said Mr. Stamer.
It has been Lenovos mission to empower organizations with practical and sustainable technology to drive innovation and future-readiness. Recently, Lenovo launched a series of PC solutions including new ThinkPad, and ThinkCentre to help users embrace hybrid working environments.
Lenovo Premier Support Plus is now available. Find out more at a global virtual event on 15 March 2023. Get insights on how technology can enhance employee experience and a first-hand look into how Premier Support Plus can solve IT support issues. For more information and to sign up, click here.
About Lenovo
Lenovo (HKSE: 992) (ADR: LNVGY) is a US$70 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 82,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the worlds largest PC company by further expanding into key growth areas including server, storage, mobile, solutions and services. This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and sustainable digital society for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.
1 The global study by YouGov, commissioned by Lenovo, surveyed 12,000 employees in Australia, Brazil, China Mainland, Germany, Hong Kong, India, Japan, Singapore, UK and USA, was conducted from 23 February to 3 March, 2023.
Contacts
Zeno Group for Lenovo SSG
Email: LenovoSSG@zenogroup.com
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